Terms of Service
Ha Hu Clothing is registered at the Chamber of Commerce.
COC number: 67184782
VAT/BTW number: 225208258B01
For contact information please go to the contact page on our website. When placing an order through
you agree to our terms and conditions as a business and a shop.
Ha Hu Clothing respects our customers' account information as private and confidential information and will never share this with any outsiders or individuals. Your information is secured and encrypted with the Secure Socket Layer Software via PayPal.
Shipping and delivery
We offer worldwide shipping on all orders. We use PostNL for all our deliveries and all our orders include track & trace. It might be possible that any import duties are charged once the parcel reaches its destination country. Unfortunately we do not have control over these charges and the costs must be paid by the recipient. If any additional charges apply, please e-mail us. The customer takes full liability for all postal charges, return shipment costs, and handling fees if any parcels are refused due to custom charges. See returns for more info.
We strive for the following delivery terms:
1 - 3 business days with PostNL
3 - 7 business days with PostNL
3 - 10 business days with PostNL
Purchased items will be dispatched within 1 - 3 days. Please allow up to 2 weeks for deliveries outside of Europe to arrive, 5 days for The Netherlands and up to 9 days in the rest of Europe. If you still have not received your purchase after 3 weeks, please contact us.
We accept the following payment methods:
- you can also use Visa, Mastercard and American Express through PayPal
If you want to return your purchase for whatever reason, we
can offer you a full refund or exchange. The refund will be for the item itself and not for the postage costs. You have the right to open the package and check the contents but the product must be returned unused.
All of the original packaging, price labels etc. with the product must be returned without having been tampered with. Also make sure you always keep your tracking number and receipts so you have proof of shipment if you return an order.
Our returns guarantee entitles you to return the product for any reason within 14 days of receiving the order. It is your own responsibility to return the items and we cannot be held responsible for anything that is lost in transit of the return proces. In case you decide to return the order please make sure you include your name, order number and reason for return. Also make sure that on the airway bill and the package there is clearly written: returned goods, no commercial value.
When item is returned and everything is satisfactory your payment will be refunded. Please note that it can take up to 7 business days for the payment to reach your account. The adres for returns is stated below:
Ha Hu Clothing
3561 KC Utrecht
When the item is returned and everything is satisfactory your payment will be refunded. We strive to process refunds in 1 - 5 business days after receiving the return but it can take up to 7 business days for the payment to reach your account.
If you have any questions or want to discuss the refund process, please contact us.
Trade marks, design rights, and such things as images, photographs, illustrations, video clips, designs etc. and other intellectual property rights belong to Ha Hu Clothing.
Unless you own or control the relevant rights in the material, you must not republish material from our website, sell, rent or sub-license material from our website, exploit material from our website for a commercial purpose or redistribute material from our website.
You must not use data collected from our website to contact individuals, companies or other persons or entities.
Thank you for taking the time to read our terms and conditions. If there is anything you want to ask please contact us.
We may revise these terms from time to time. The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website.